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Solstice Software Licensing FAQ

Last Updated: Jul 14, 2017 12:41PM MDT
Solstice Software Licensing FAQs
  1. My Solstice Software says it isn’t licensed. What do I do? Where do I get the license activation code?
    • You should have received an email at the email address associated with your account containing you Solstice license activation code when you purchased your Solstice Software license. Please check for an email from, including your spam folder. If you still cannot find your activation code, please contact
  2. My Solstice host PC has crashed, and I want to use the license on a different machine but I can’t recall it.  What should I do?
    • To remove a Solstice Software license from your host PC, access the Licensing tab of the Configuration Panel, and select the ‘Recall’ option. Then you can reinstall Solstice Software on a different host PC using the same license activation code.
    • If the Windows host PC – with Solstice Software installed on it – has crashed and you aren’t able to access the Configuration Panel to recall the license, please contact Mersive Support in order to manually recall the license and make it available for another host PC.
  3. I can’t activate my Solstice Software license due to not having internet access.
    • Internet access is required for product activation and updates. To activate or update your Solstice license, please connect the Solstice host PC to the Internet until the activation/update process is complete.
  4. I’ve already completed the licensing process, but I get an error saying license information can’t be read.

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