Support Center

Install with SCCM

Last Updated: Nov 06, 2017 01:13PM MST

The Solstice client may be deployed via SCCM.  Generic deployment details follow, but please open a support case if you have any questions or concerns about your specific use case.

Doing a silent install requires that the installer knows how to handle the questions that are asked during the installation wizard. The options '/s /v/qn' require that there is a separate data file with the answers to the questions. By default this file is called 'setup.iss' and it needs to be in the same directory as the installer.

 

Silent Install Instructions:

 

Step 1:

Download the SCCM version of our client installer from: http://www.mersive.com/downloads/SolsticeClientSetup-3.0.7_SCCM.exe  
  

Step 2:

Run the installer on a machine once via a command window and use the command line option '-r'. This will run through the wizard and record a response file that will be used later. Note that the command must be issued from a command prompt with system or admin rights. 
  • The command would be:  SolsticeClientSetup-3.0.7_SCCM.exe /r
  • This creates a file with the responses that the user picked in the install wizard and records them in a file called 'setup.iss' in the system’s Windows folder (e.g. C:\Windows\setup.iss)
  • If you want to completely uninstall silently, run through the installer to uninstall and use the command line option “-r” as well. This will run the installer in repair/maintenance/uninstall mode. Select the Remove option and uninstall as normal. Note: This does not apply to installing an upgrade, only to uninstalling the Solstice Client software. For upgrades, only use the install response file created above as the upgrade will uninstall the previous version and install the new version automatically.
 

Step 3:

Save a copy of this setup.iss file (e.g. setup_install.iss).Once the response file(s) have been created, copy them to the system you want to install on as well as the Solstice Client install package, in this case, SolsticeClientSetup.exe.
  

Step 4:

Once the response file(s) have been created, they can be used for this version of the installer over and over. These response files are keyed to unique GUIDs in the install package so there is a possibility that they will need to be created for each version of the Client installer (although the uninstall one should only be done on the version that will be uninstalled).  
  

Step 5:

In a command window, run the line below to silently install. For this example we’ve assumed the response files have been written to C:\. Change the command line to match their location:
  • To install: SolsticeClientSetup-3.0.7_SCCM.exe /s /f1"c:\setup_install.iss"
  • To uninstall: SolsticeClientSetup-3.0.7_SCCM.exe /x /s f1"c:\setup_uninstall.iss"
  • A note about the “/f1” option used above: This option allows the response file to be in any directory, not just the same directory as the install package. The path used to specify the response files should be given as an absolute path instead of a relative one. Using a relative path gives unpredictable results.
    

Step 6:

Once installed, you can run the client from the command line in order to set the SDS address and user name. Here is a list of the command line options available on the command line for the SolsticeClient:
  • Set SDS address: sdsaddress <ip address of sds instance>
  • Set username of client: username <name of user>
  • Start the client in a minimized state: startdocked
  • Start the client in a normal, visible state: startvisible

Quotes are required if there is a space in the argument, e.g. -username “Mike Smith”
Example usage: SolsticeClient_V2.exe -sdsaddress 10.10.10.5 -username “Mike Smith” -startdocked

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