Support Center

Mersive Support Overview

Last Updated: Sep 19, 2018 07:59AM MDT
Support Hours //
Mersive support is available 8AM through 5PM US Mountain Time, Monday through Friday.
Support is closed on the following holidays:

• New Years Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and the following Friday
• Christmas Eve
• Christmas Day

Support Contact Methods //
During support hours, support may be contacted via the following methods:

• (Preferred) Open a ticket at http://customersupport.mersive.com/
• Phone via 1-303-291-3775
• Email to support@mersive.com

Response Times //
Response times measure how long it will take Mersive to respond to a support request submitted via our ticketing system or via phone. All response times are applied during standing working hours (see Support Hours).

• Typical ticket acknowledgement response time is less than 1 hour during Support Hours.
• Typical email support response time is 2 - 4 hours during Support Hours.
• Typical phone support response time is less than 1 hour during Support Hours.

Maximum Mersive Support response time is 1 business day during Support Hours.

Asia Pacific (APAC) //
APAC support is available weekdays 9AM to 6PM (GMT +8 hrs). Response time is within 1 business day during Support Hours.

Contact Us

30d02c4c34ff13982d4423eec8b1da7b@mersive.desk-mail.com
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