Support Hours //
Mersive support is available 8AM through 5PM US Mountain Time, Monday through Friday.
Support is closed on the following holidays:
• New Years Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and the following Friday
• Christmas Eve
• Christmas Day
Support Contact Methods //
During support hours, support may be contacted via the following methods:
• (Preferred) Open a ticket at http://customersupport.mersive.com/
• Phone via 1-303-291-3775
• Email to firstname.lastname@example.org
Response Times //
Response times measure how long it will take Mersive to respond to a support request submitted via our ticketing system or via phone. All response times are applied during standing working hours (see Support Hours).
• Typical ticket acknowledgement response time is less than 1 hour during Support Hours.
• Typical email support response time is 2 - 4 hours during Support Hours.
• Typical phone support response time is less than 1 hour during Support Hours.
Maximum Mersive Support response time is 1 business day during Support Hours.