I just made a recent license change. Why is it not being reflected in the Dashboard?
If a recent license change was made, such as updating to Enterprise licensing, the newly licensed Pods need to reach out to our license server before the change can be seen.
If the Pods are connected to a network but they are still unable to see the license change, it is possible this network is blocked behind a firewall or cannot reach the Mersive license server.
You may also need to open the inbound and outbound communication paths to the license server for the network the Pod is connected to. Pods and Windows Software Displays need to reach out to our license server at manager.flexnetoperations.com over port 443, and the www.mersive.com server over ports 80 and 443. If these ports or servers are being blocked, the update won't show as available. We also recommend checking the network connection over the specific ports to our servers.
Once you have either disabled the firewall on the network temporarily or opened the needed communication paths over ports 80 and 443, you can verify the issue is resolved and check for license updates. You can do this by accessing the Licensing tab within the Pod’s configuration panel. Each time you go to this tab, it will reach out to see if any changes were made and will verify that the license matches correctly.